This program is designed to help your team stay ahead of emerging technologies and apply them in practical, meaningful ways that support your jurisdiction’s goals.
AI does not need to be overwhelming. When implemented thoughtfully, it enhances your existing workflows and empowers your team rather than replacing it. This program introduces a new skill set that is structured, practical, and accessible, helping your staff confidently integrate AI into everyday operations.
Key outcomes of the program include documenting systems and standardizing processes to improve service delivery, reduce operational confusion, and ensure continuity during staff transitions. Ultimately, the goal is to strengthen consistency, efficiency, and accountability while continuing to provide exceptional service to your community.
Learning Objectives
- Learn what AI tools like Claude and ChatGPT can do, and how to use them safely and effectively in government work.
- Create a clear vision for how AI will improve your department’s ability to serve citizens better while maintaining public trust and accountability.
- Enhance job roles and responsibilities to take advantage of AI tools while keeping staff in charge of important decisions and community relationships.
- Set up quality standards and rules for using AI that ensure excellent public service and meet local government priorities.
- Build practical skills to start using AI for everyday tasks like drafting communications, analyzing data, and improving community services.
- Develop systems to oversee AI use transparently, so the local government staff understands how the tools can be leveraged effectively.
- Master the change process to successfully introduce AI into your organization while addressing staff questions and maintaining operational excellence.